1. Parties, Definitions and Interpretation
In these terms and conditions (which are referred to in this document as “these terms”), “customer” means the customer for whom the works are to be carried out by Good Repair Guys known as GRG or, as the case may be a subcontractor instructed by GRG. The terms will be signed by the customer and will be an agreement between the customer and GRG that agreement, “works” means the works described in GRG estimate and/or as referred to in GRG schedule sheet or any other document or email issued or letter served or hand delivered. For the purposes of these terms, “in writing” and “written” include by email and any electronic device. An agreement will not be legally binding if sent by a mobile phone, wattsapp, all agreements must be in writing signed.
2. Estimates
All estimates supplied to the customer by GRG, all orders and instructions given by the customer, and all work authorisations, are governed by these terms. Any variations to works to include materials, designs, must be in writing and must be signed by both the customer and or an authorised employee of GRG. Both the customer and GRG at the start of any works must agree any variations. The customer acknowledges that GRG has not made any representations other than in writing to the customer of which both parties must sign and agree stated in the contract and/or in GRG estimate with both the customer and the GRG to agree and sign. The customer is legally bound by the contract. No third parties unless agreed with GRG and the customer will have any rights to vary the contract between GRG and the customer.
3. Contract price, any variations
GRG will provide the customer with a written estimate, which is accepted by the customer in accordance with GRG terms.
Any estimate provided by GRG is subject to withdrawal at any time before receipt of acceptance from the customer and shall be deemed to be withdrawn unless so accepted within 28 days from its date.
Where GRG provides the customer with an estimate, which is accepted by the customer in accordance with its terms, that estimate is a fixed price quotation unless otherwise specified by GRG in the estimate unless the following;
An estimate is based on the information made available to the representative of GRG by the customer. If during the works it becomes apparent to GRG that that information was either incorrect or insufficient or not provided truthfully, in any respect that GRG considers to be deemed as having not been disclosed at the time of the estimate, GRG reserves the right to inform the customer and to increase the estimated price to take account of the revised information; and
If prior to carrying out the works, there is an increase to GRG of more in the cost of any materials or other items, plant hire or transport costs since the date upon which the GRG initial estimate was submitted to the customer and signed by both parties GRG reserves the right to inform the customer and to provide a revised estimate. The revised estimate will have to be signed by both parties i.e. the customer and GRG before the commencement of any works.
Title of goods and payment
Where the customer is represented by a third party a property managing agent, tenant or other occupier, contractor or other, the works will only be undertaken if the home owner of the property signs GRG’s terms and conditions. In the event of non-payment by the customer, the third party will be responsible for payment unless GRG has agreed otherwise in writing. GRG payment terms are strict, we require
25% initial deposit (this may vary depending on scale of the job)
45% After 1st fix
30% Completion of works
GRG will not supply or issue whatsoever any certificates, guarantees or documents regarding the works carried out until payment has been made in full.
Title of all parts, materials, and any other items supplied by GRG shall not pass to the customer, and will remain the sole property of GRG until payment for the works has been made in full.
Commencement and Completion Dates
Dates specified for the commencement and completion of the works is estimates only. GRG shall use all reasonable endeavours to ensure that it will attend on the date and time agreed. However, GRG accepts no liability in respect of non-attendance or late attendance on site or for the late or non-delivery of any materials, or other. Every endeavour will be made to make sure times and estimated times are adhered to but GRG will not be responsible for any delays.
Permits, and or licenses
It is the sole responsibility of the customer to obtain all permits; licences and other consents in connection with the works carried out. GRG will only commence works once we have had sight of the relevant documents.
The customer will at all times provide a safe working environment for GRG and its employees, agents and sub-contractors, GRG will not work if safety on site has not been complied with, we will advise the client of health and safety.
The customer will provide all necessary power and water for use on the premises. If works are to be carried out and children are at the dwelling, then an appropriate adult must be present at all times.
All personal items must be removed from the work areas prior to works starting; this will be at the customer’s own expense. GRG will not be held responsible for any breakages or loss whatsoever.
Any parking fees, parking permits, travel permits eg: Congestion charges will be added onto final bill. Clients must provide permits prior to commencmenet of works.
Complaints Procedure GRG
The customer shall inspect the works as far as it is reasonably possible to do so immediately upon their completion. All complaints must be in writing or email and served on GRG within 14 days of completion of said works.
Defects
GRG undertakes to repair or make good any defect on completed work, within 3 months of completion of the same to the extent that such defect arises from a breach of GRG’s obligations under the contract. This will be specific to the original specification of works sheet that is signed by both GRG and the customer. Any variation to the original works and agreement GRG, will not be liable in anyway. GRG will not be liable for any works carried out by third parties, a breakdown of manufactures parts, unreported items, out of warranty items, misuse by the customer or any third party, any structural defects that have arisen, negligence caused by the customer or third party or drainage problems, and or any works that were not agreed and signed for by both the customer and a representative of GRG.
GRG cooling off period prior to works
The customer will be entitled to a 14 day cooling off period, this must be in writing either by email, or letter, service will not be accepted on text, wattsapp or any other communication means.
Variation and Waivers
There will be no variation to this agreement our terms and conditions are final and can only be varied if it is agreed by both the customer and a representative of GRG this can only be carried out prior to any works commencing, and must be in writing by way of service in email, or hand written.